Late Policy

Here at Tips 312, we strictly enforce a 12-minute late policy. In the event of a late arrival, we will have you serviced by the next available tech, or we will have to reschedule your appointment. No exceptions.

No-Call, No-Show:

After three no-call, no-show instances, we’ll issue a warning. At five instances, individuals will be blocked from booking with Tips 312.

Children 

In the event you must bring a young child into the salon, please provide proper supervision for them. Our nail techs work with hazardous chemicals, e-files, implements and other tools/materials that can be very dangerous for a young child. Please have your child seated in a separate chair.

Refunds

We do not offer refunds under any circumstances. If you are not satisfied with our work, you have 24 hours to reach out to our management team. You can reach us directly at info@tips312.com to discuss further details. Please attach pictures for a better understanding of the situation. 

Repairs

Chipping of the gel polish, lifting, & peeling are rare but may occur in unique circumstances. If this is the case, please send a detailed email including pictures to us directly at info@tips312.com within 48 hours of your appointment so that we can assess. After 48 hours there is no guarantee of a complementary repair.

Nail repairs are a service item on the menu that you can book directly online, or in person. Nail repair services start at $8/per nail.

Regular polish is not guaranteed.

You will be responsible for paying the full price for nail repair if you are the reason your nail polish is chipping. 

The gel polish costs do NOT include nail art or design that may have previously been on the nail needing repair or replacement. If you wish to have the design replaced this will be an additional charge based on the design chosen by the client.

We are not responsible for fill in services. If your original set was not done at Tips 312 we do not repair under any circumstances. For polish issues refer our first repair bullet point.

We Reserve the Right to Refuse Service To:

Anyone with a nail condition we suspect may be contagious.

Anyone with open or infected wounds on the treatment area

Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service.

Anyone demonstrating inappropriate behavior to our team members and other customers.

Behaver that does not align with our policy standards may result in being blocked from booking future appointments at Tips 312

Design Services

During your consultation, our nail techs will confirm that you like your design after it is outlined on one nail. Once all designs are placed on all desired nails, you will be charged for the design services. If for whatever reason you do not like your design after it was confirmed during the consultation, you will be charged the sum of all designs completed post consultation.

Pricing

Prices are subject to change at any time.

A $5 service fee will apply at check out.

At TIPS 312, we strive to provide an exceptional experience for every client. To maintain our high standards of service, we include a $5 service fee with each service. This fee helps cover the cost of quality products, equipment maintenance, and ongoing training for our talented nail technicians. We appreciate your understanding and support in ensuring that every visit to TIPS 312 is a pampering experience.

Payments

We are a cashless business. We accept all major cards (Visa, Master Card, American Express, Discover) as well as Apple Pay, Google Pay, and Cash app. If you bring cash to your appointment at checkout, we will direct you to make a Zelle payment to meghan@tips312.com. You are welcome to tip our techs with cash or debit/credit.

Unauthorized chargebacks for services received may result in permanent booking restrictions and collection efforts as permitted by law.

Photo Policy.

At TIPS 312, we require before and after photos of every service performed. These photos are taken by your nail technician and are used for business, educational, quality control, portfolio, and marketing purposes. Documenting our work helps us showcase our services, maintain high standards, and celebrate the creativity and skill of our team.

Participation in our photo documentation process is a condition of service. Clients who decline having before and after photos taken will be unable to receive service that day and their appointment will be forfeited.

We respect your privacy and understand that not every client wishes to have their photos shared publicly. If you prefer that your photos not be used on social media, our website, or other marketing materials, simply inform your nail technician before your service begins. Your photos will still be taken for internal business records but will be stored separately and will not be used for public-facing marketing purposes.

By receiving services at TIPS 312, you acknowledge and agree to our photo documentation policy. We appreciate your cooperation and support in helping us showcase the quality and artistry that make TIPS 312 unique.

Clients who opt out of marketing use may still have their photographs retained internally for service documentation, quality control, training, and client records.